Trainer - Retail Customer Service

The trainer will be responsible for designing and delivering a practical training program to improve employees' customer service and sales skills, including customer reception, understanding customer needs, product recommendations, and handling objections and complaints.

• Assess employees' skill levels before and after the training.
• Design and deliver practical training sessions for 15 employees in two groups.
• Conduct role-play exercises and on-the-job coaching.
• Evaluate training effectiveness and employee performance.
• Conduct a follow-up session approximately 30 days after the main training.
• Prepare a final report covering results and recommendations.

• At least 3 years of experience in training sales or customer service staff in retail or hospitality.
• Practical experience in direct sales and customer handling.
• Experience in training assessment and performance evaluation.
• Experience in fashion, footwear, or medical retail is preferred.
• Strong presentation, communication, and practical training skills.
• Fluent Arabic; familiarity with the Iraqi dialect is preferred.
• TOT certification and good English are an advantage.
• Availability to deliver the full training assignment on-site in Baghdad.
• Freelance, project-based assignment (not full-time employment).
• Fixed compensation for the complete training assignment.
• Applicants of all nationalities are welcome.
• Travel expenses will be covered for candidates based outside Iraq.