Content & Community Coordinator

This role manages the company's digital presence and coordinates content publishing and audience engagement across digital platforms, especially LinkedIn and the website, in line with the approved communication standards and in a way that protects the company's corporate image and reputation with government bodies, international organisations, investors and other stakeholders.

• Schedule, coordinate and publish content across the company's digital platforms, especially LinkedIn and the website.
• Manage daily engagement with the audience, including messages and comments, according to the approved response guidelines.
• Escalate any official, sensitive, contractual, governmental or complaint-related correspondence immediately to the Marketing Manager without giving any unauthorised reply.
• Follow up on the performance of content and digital platforms and prepare periodic reports on performance and engagement.
• Coordinate with the Graphic Designer and the Photographer and Video Editor to provide the content required for publishing.
• Use artificial intelligence tools for developing content, writing copy, generating ideas and smart scheduling.
• Follow what is being said about the company across digital platforms through Social Listening and identify any potential risks to the company's reputation.
• Contribute to carrying out the digital content plan and improving the company's engagement and corporate presence.

• Previous experience in managing digital platforms and corporate content.
• Proficiency in writing Arabic in a professional style; the ability to write in English is an added advantage.
• Good understanding of the principles of corporate communication and of the sensitivity of working in the energy sector.
• Ability to adhere strictly to publishing, approval and escalation procedures.
• Knowledge of artificial intelligence tools for content creation, scheduling and performance analysis.
• High accuracy at work, professional sense and a good ability to make appropriate decisions.
• Ability to handle sensitive information and correspondence professionally and responsibly.
• Strong skills in communication, coordination and teamwork.
• Key performance indicators:
• Regular adherence to the content plan, publishing content and engaging with the audience according to the approved standards.
• No unauthorised replies issued to correspondence or sensitive topics, and full compliance with escalation procedures.
• Measurable growth in the number of followers and the level of engagement on LinkedIn.